Terms, privacy
and ticket policy

In General

Rosewood Entertainment LLC (“Https://rosewoodwi.com”) owns and operate this Website.  This document governs your relationship with Rosewoodwi.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by Rosewoodwi.com. Rosewoodwi.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at on the same page as our Terms and Conditions. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Rosewoodwi.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Rosewoodwi.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Rosewoodwi.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with Rosewoodwi.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us, in some situations we will use the Online Box Office to create ticket placeholders for checks made. Rosewoodwi.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be "rosewoodwi.orders@gmail.com) or may in some cases be a third party. Where a contract is made with a third party Rosewoodwi.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will be an acknowledgement of your order.  Any receipts for deposits received through our website are nonrefundable. By agreeing to allow Rosewood to process such payments you agree to these terms.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Rosewoodwi.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Rosewoodwi.com's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Rosewoodwi.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Rosewoodwi.com.

Indemnity

You agree to indemnify, defend and hold harmless Rosewoodwi.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

Rosewoodwi.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Rosewoodwi.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Rosewoodwi.com.

COMING SOON

Ordering Tickets

Rosewood's Online Box Office is located on our website. Tickets may be purchased securely online using your credit card. Tickets may also be purchased by calling Rosewood and talking to a member of our team. They will place your order for you using your credit card. Checks may be mailed. Checks or cash may be presented in person. Tickets will be considered ordered when the payment is received either with credit card approval or check or cash received at Rosewood. Groups Sales Agreement “holds” on tickets will be honored, without payment in full, until 14 days before the event, at which time unpaid tickets will be paid in full or released to the box office for sale. If meal selections are available for the event, choices will be made at the time the ticket is ordered. For some events, Rosewood will offer additional add-ons at the time of ticketing. These may include optional beverages, food items or other products and services. These items may or may not be available for purchase after the ticketing process or at Rosewood on the day of your event.

Payment Options

Orders are subject to credit card approval and processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing. In these cases, Rosewood will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice. Checks are accepted. There will be a $25 fee assessed for all returned checks. Cash is of course accepted.

Accessible Seating

All Rosewood seating is general seating, but Rosewood reserves the right to direct and organize the seating of all guests. The entire property is fully accessible and easily accommodates wheelchairs, walkers, and individuals with canes or other special needs. Other requests can be made simply by telling us when ordering tickets. We'll do our best to accommodate your requests.

Order Confirmation

When you provide a valid email address at the time of ticket purchase, you will receive a confirmation email for your order. If the email address was entered incorrectly, the email lost or inadvertently deleted, simply contact us by email or phone and a copy of the confirmation can be emailed to you. Rosewood has a copy of all confirmations and uses them for check in the day of the event in our Gift Shop.

Service Fees and Order Processing Fees

All tickets are subject to 5.5% sales tax. Your credit card order is subject to an additional 4% service fee. Rosewood does not charge gratuities on our Dinner and Show Tickets, but gratuities are not discouraged and graciously accepted. There will be a $25 fee assessed for all returned checks.

Entrance and Parking

There are two entrances to Rosewood. One is the Garden Entrance, down the cobblestone walkway, on the south side of the building. The other is the Group ADA Entrance Ramp, on the north side of the building. Free parking is available in the Rosewood parking lot on the north side of the building or in parking spaces in the front of the building.

Canceled and Rescheduled Events

As with all professional arts, theatre and sporting events our tickets are not refundable. We will make some exceptions or exchanges for weather emergencies, if a storm is severe. All decisions of cancellations or rescheduling due to weather will be based on local weather forecasts and weather conditions. For weather-related cancellations or event status, always contact Rosewood on the day you are booked. All decisions are made the day of the show and rescheduling options may be available. We'll contact you with the new date and time ASAP. Rosewood will do everything possible to accommodate guests receiving the full value of their ticket. Contact us!

Occasionally, events are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event.

If an event is cancelled, we will automatically issue you a refund to the credit card, debit card or gift card that you used to purchase that ticket. All fees excluding service fees are refundable for cancelled events. If your ticket was paid by check or cash, Rosewood will issue a refund by check or cash. If the event was moved or rescheduled, refund limitations may be set. Please contact us for more information or to request a refund if you cannot attend the rescheduled event. Please make sure to include/provide your order number so we can expedite your refund if applicable.

Delivery Options

•Print-at-Home – Rosewood provides email confirmation for all online ticketing.

•Will Call Tickets - available in our Gift Shop on the day of your event

•Email confirmations lost, deleted or not received for any reason, may be confirmed with our Box Office by phone or recent by email.

•Rosewood will mail Gift Certificates or Gift Cards, but does not mail or provide    hardcopy tickets purchased online.

Refund & Exchange Policy

Before purchasing tickets, carefully review your event and meal selection(s). Generally, Rosewood does not issue exchanges or refunds. However, tickets bought online are fully refundable for 3 calendar days (72 hours) after you purchase them, up to one week before the show. In addition, we may occasionally offer tickets at a discount after the original on sale date and will not refund the difference between the original price and the sale price. We can't refund or exchange tickets for events that are less than 7 days away. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. If we issue you a refund for a ticket due to a cancelled or postponed event, we will issue a refund of the ticket's face value paid less any service fees.

If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.